Your privacy is not an afterthought at WG96 — it is a core design principle. This policy explains exactly what data we collect, why we collect it, and how we keep it safe.
Effective Date: 1 January 2026All data transmitted between your device and WG96's servers is encrypted using TLS 1.3 and AES-256 standards. Your financial and personal information is never transmitted in plain text.
WG96 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information exists solely to service your account and comply with our regulatory obligations.
You retain the right to access, correct, and request deletion of your personal data at any time. WG96 responds to all valid data requests within a reasonable timeframe consistent with our licence obligations.
Personal data is stored on secured, access-controlled servers. Only authorised WG96 personnel with a defined operational need may access personally identifiable information.
We do not hold your data indefinitely. Retention periods are defined by category and governed by our licence obligations. Data is securely deleted or anonymised once the applicable retention period expires.
In the unlikely event of a data breach affecting your personal information, WG96 will notify affected users promptly and take immediate remedial action in accordance with our incident response procedures.
This Privacy Policy (hereinafter "the Policy") is issued by WG96, the operator of the online gaming platform accessible at wg96.cam (hereinafter "the Platform", "WG96", "we", "us", or "our"). This Policy governs the collection, processing, storage, and disclosure of personal data relating to all individuals who access, register with, or otherwise use the WG96 Platform (hereinafter "the User", "you", or "your").
WG96 is committed to protecting your privacy and handling your personal data with transparency, integrity, and in accordance with applicable data protection standards under its international gaming licence. This Policy has been prepared in compliance with generally recognised principles of data protection, including those reflected in major international frameworks.
This Policy should be read in conjunction with our Terms & Conditions, which govern the overall use of the Platform. By registering an account or using any WG96 service, you confirm that you have read and understood this Policy and consent to the data practices described herein.
Note for Malaysian Users: WG96 does not operate under Malaysian domestic legislation such as the Personal Data Protection Act 2010 (PDPA) as a registered data processor within Malaysia, given its international licence structure. However, WG96 voluntarily applies privacy standards consistent with internationally recognised data protection principles, and this Policy reflects those commitments.
The following definitions apply throughout this Privacy Policy:
WG96 collects personal data through multiple channels — directly from you during registration and account use, automatically through your interaction with the Platform, and from authorised third-party verification services where required for compliance.
| Data Category | Specific Data Points | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad or passport number, photograph (for KYC) | Provided by User during registration or KYC |
| Contact Data | Email address, phone number, residential address (including Malaysian city and postcode) | Provided by User during registration |
| Financial Data | Bank account details, e-wallet identifiers (e.g., Touch 'n Go, Boost, GrabPay), transaction history, deposit and withdrawal records | Provided by User; generated by platform transactions |
| Gaming Activity Data | Game session history, bet amounts, win/loss records, bonus usage, wagering patterns | Automatically generated by Platform |
| Technical Data | IP address, device type and model, browser type and version, operating system, session timestamps | Automatically collected via cookies and server logs |
| Communication Data | Live chat transcripts, support email correspondence, feedback submissions | Generated during customer support interactions |
| Responsible Gambling Data | Self-exclusion requests, deposit limit settings, cooling-off requests, risk assessment flags | Provided by User or generated by platform monitoring |
WG96 does not collect data beyond what is necessary for the stated purposes outlined in this Policy. You are not obligated to provide certain optional data, though omitting required information (e.g., during KYC) may restrict your ability to access full Platform functionality.
WG96 processes your personal data for the following purposes:
To create and maintain your account, authenticate your identity on login, process deposits and withdrawals via Malaysian payment channels (Maybank, CIMB, DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and others), and deliver the gaming and betting services you have contracted for.
To fulfil obligations imposed by WG96's international gaming licence, including age verification (21+ requirement), anti-money laundering (AML) monitoring, Know Your Customer (KYC) verification, and the detection and reporting of suspicious financial activity where required by the applicable regulatory authority.
To monitor gaming patterns and account behaviour for signs of problem gambling, to administer self-exclusion, deposit limits, and cooling-off mechanisms, and to engage with players who may be at risk — in accordance with our licence's responsible gambling obligations and our own internal policies.
To detect, investigate, and prevent fraudulent account activity, bonus abuse, collusion, money laundering, and any other conduct that constitutes a breach of our Terms & Conditions or applicable law.
To provide effective technical support, resolve disputes, and communicate with you regarding your account status, transactions, or queries submitted via live chat or email.
To analyse aggregated and anonymised usage data for the purposes of improving platform performance, user experience, game availability, and feature development. Individual users are not profiled for commercial analytics purposes.
Where you have provided explicit consent, to send you information about promotions, bonuses, and new features relevant to your gaming preferences. You may withdraw consent for marketing communications at any time by contacting our support team.
WG96 processes personal data on the following legal grounds, consistent with internationally recognised data protection principles:
WG96 does not sell your personal data. We may share your data only in the following limited circumstances:
Strict Prohibition: Under no circumstances does WG96 share your personal data with third-party advertisers, data brokers, or unaffiliated commercial entities for marketing, profiling, or re-targeting purposes.
WG96 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by our regulatory obligations. The following general retention principles apply:
Upon expiry of the applicable retention period, personal data is either securely deleted or irreversibly anonymised such that it can no longer be attributed to any identifiable individual.
WG96 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
While WG96 implements industry-standard security measures, no digital platform can guarantee absolute security. Users are encouraged to maintain strong, unique passwords and to notify WG96 immediately if they suspect any unauthorised access to their account.
WG96 respects your rights in relation to your personal data. The following rights are available to all WG96 account holders. To exercise any of these rights, contact us at [email protected].
You may request a copy of all personal data WG96 holds about you, along with information about how it is being used.
You may request correction of any inaccurate or incomplete personal data held in your account profile.
You may request deletion of your personal data where it is no longer necessary for the purpose collected, subject to our mandatory regulatory retention obligations.
You may request that WG96 temporarily restrict the processing of your data in certain circumstances, such as while a rectification request is being assessed.
Where processing is based on your consent, you may request your personal data in a structured, machine-readable format for transfer to another service provider.
You may object to processing based on legitimate interests, including direct marketing. Where your objection is valid, WG96 will cease that processing activity.
Where processing is based on your consent (e.g., marketing), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
If you are unsatisfied with WG96's handling of your personal data, you may raise a complaint directly with our Data Protection contact or the applicable regulatory authority.
WG96 will respond to all valid data subject requests within thirty (30) days of receipt. Complex or high-volume requests may require additional time, in which case we will inform you of the extended timeline.
The WG96 Platform is strictly intended for individuals who are 21 years of age or older. WG96 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration and KYC process, and access to real-money gaming features is withheld until age has been confirmed.
If WG96 determines at any time — through KYC review, behavioural assessment, or third-party information — that an account holder is under 21 years of age, the account will be immediately suspended, all real-money balances will be returned to the deposit source (net of any winnings, which will be forfeited), and the relevant data will be handled in accordance with applicable child data protection principles.
If you are aware of a minor accessing the WG96 Platform, please contact us immediately at [email protected] so that appropriate action can be taken without delay.
WG96 operates under an international gaming licence and maintains technical infrastructure across multiple jurisdictions. As a result, your personal data may be transferred to, stored in, or processed in countries other than Malaysia. These countries may have data protection laws that differ from those in Malaysia.
WG96 ensures that all cross-border data transfers are conducted under appropriate safeguards, including contractual data processing agreements with receiving parties that require them to apply equivalent data protection standards to those set out in this Policy.
By using the WG96 Platform, you acknowledge and consent to the transfer of your personal data to the jurisdictions in which WG96's infrastructure and service providers operate, subject to the safeguards described in this Policy.
WG96 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or platform functionality. Where amendments are material — that is, where they substantively affect your rights or the way your data is processed — WG96 will provide advance notice via email to your registered address and/or a prominent banner on the Platform, no fewer than seven (7) days prior to the amended Policy taking effect.
Your continued use of the WG96 Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. The current effective version of this Policy is always accessible at wg96.cam/privacy-policy and is identified by its effective date at the top of this document.
If you do not agree to any amended version of this Policy, you should cease use of the Platform and contact us to request account closure.
For any questions, requests, or concerns regarding this Privacy Policy or the processing of your personal data, please contact the WG96 Data Protection team through the following channels. Contact details are provided as plain text only and are not clickable links.
For concerns related to responsible gambling and your account wellbeing, please also visit our Responsible Gambling page.
Privacy at WG96 is a real commitment, not a policy checkbox. Visit our homepage, read our FAQ, or reach our support team if you have any questions about how your data is handled.
For players aged 21 and above only. WG96 operates under international gaming regulations.